Host Responsibility
Being a responsible host: Our commitment to our customers
At SkyCity we take our responsibilities as a host very seriously. SkyCity Auckland’s Host Responsibility Programme (required by law) contains a wide range of initiatives designed to ensure our guests enjoy a safe and responsible gaming experience and service of alcohol.
Download a copy of the Programme and our Problem Gambler Identification Policy.
These initiatives include:
- Training for all staff in the responsible service of alcohol
- Training for all staff in problem gambling awareness and responsible provision of gambling
- Providing information about problem gambling and support for customers including helpline numbers
- Self-identified exclusion for those wishing to control their gambling
- Working closely with customers with gambling problems, their family members and whānau, and with problem gambling providers
- Taking all practicable steps to ensure children are not left unattended
- SkyCare Breaks — scheduled pauses in play for all gaming customers
SkyCity has a committed management team that ensures these initiatives are carried out at all SkyCity sites.
Translated brochures
Our Gambling Harm Prevention and Minimisation Strategy
Download a copy of SkyCity’s Gambling Harm Prevention and Minimisation Strategy.
Contact
Phone: 0800 SKYCITY (0800 759 2489)
Email: hostresponsibility@skycity.co.nz