Complaints

If you have experienced an issue specifically related to the SkyCity Auckland Community Trust — the charitable trust responsible for distributing community grants — and would like to make a complaint, please email community@skycity.co.nz with a summary of your concerns.

To help us understand and respond appropriately, please include any relevant documents or correspondence with your email.

When we receive your complaint, we will:

• acknowledge your complaint within five working days;
• gather and evaluate information about your complaint;
• aim to respond to you within 20 working days.