Frequently Asked Questions
Got a question about SHOW by SkyCity Rewards? Browse the answers below, or speak to a SkyCity representative at a SHOW by SkyCity desk.
The information below is subject to change in accordance with the terms and conditions of the SHOW by SkyCity programme. Click here for the full terms and conditions.
Frequently Asked Questions
SHOW by SkyCity Rewards members are eligible to earn Rewards Points across participating outlets at any SkyCity and redeem them for rewards. Whether you eat, play, stay or experience our world-class attractions, present your card to earn Rewards Points at the time of purchase. Find out more about earning Rewards Points.
Signing up to SHOW by SkyCity Rewards is free. Provided you are over the age of 20 and not excluded from entering SkyCity's premises you can sign up online or inside the Casino.
You can continue to use your current Premier Rewards card at SkyCity. Your existing membership tier and all accrued Premier Points and Premier Bonus Dollars will transfer across to our newly branded loyalty programme, SHOW by SkyCity Rewards, when you collect your new card.
All benefits and rewards you received as a Premier Rewards member remain unchanged. We plan to evolve the SHOW by SkyCity Rewards programme in the future and will share updates when we can.
Current Premier Rewards members will be invited to pick up their SHOW by SkyCity Rewards card, and a valid photo ID will be required at collection. If additional information is required to collect your card, a Guest Services host will be able to assist.
Yes. Carded play has been rolled out across all SkyCity casinos in New Zealand. This means you must have a SHOW by SkyCity card or current Premier Rewards card to play any of our casino games.
This is part of SkyCity's commitment to host responsibility and preventing financial crime. To support a safe and responsible gaming experience, we ask new customers a few more questions when they sign up and offer them the choice to opt in to the SHOW by SkyCity Rewards programme. If you don't opt in, you can still complete enrolment and get a SHOW by SkyCity card to play.
To learn more about carded play, click here.
Simply insert your SHOW by SkyCity Rewards card when you play Gaming Machines, or present your card at a Table Game, when making a purchase at participating SkyCity outlets, and when you check out of a SkyCity hotel.
Every 100 Rewards Points = $1 in value and can be used right across SkyCity.
You can turn your Rewards Points into Gaming Machine play by inserting your SHOW by SkyCity Rewards card into the card reader, entering your PIN and selecting 'Balance', then choosing how many Rewards Points to turn into credits. Alternatively, turn your Rewards Points into Table Game play by visiting the cashier and asking to convert them into Bonus Play Chips*.
You can also use your Rewards Points to pay at SkyCity bars and restaurants, hotels and at the Sky Tower**. Just hand your card to the cashier at the time of purchase.
*Daily limits apply. Bonus Play Chips are not accepted on Rapid Roulette and Poker.
**Rewards Points cannot be redeemed for SkyPix, SkyWalk or SkyJump.
You can check your Rewards Points balance on site at any SkyCity Rewards Kiosk, at a Gaming Machine or at a Guest Services Desk. You can also check your balance by logging in to your SHOW by SkyCity Rewards account at showbyskycity.co.nz/login or on the SkyCity app (iOS or Android).
Rewards Dollars are different to Rewards Points. Rewards Dollars are gifted or awarded to SHOW by SkyCity Rewards members from time to time and, subject to daily limits, can only be redeemed for Gaming Machine credits to use on selected Gaming Machines at SkyCity Auckland and/or Bonus Play Chips to use on selected Table Games at SkyCity Auckland.
One Rewards Dollar equals $1 in Gaming Machine credits or $1 in Bonus Play Chips. Rewards Dollars are valid for three months from the time of issue.
All SHOW by SkyCity Rewards members start in the Ruby tier. When you opt in to the programme and earn the requisite number of Rewards Points over a continuous six-month period (the 'Review Period'), you may be offered membership to a higher tier with greater benefits.
- Ruby tier — less than 200 Rewards Points
- Sapphire tier — 200 Rewards Points or more
- Gold tier — 3,500 Rewards Points or more
- Platinum tier — by invitation only
- VIP Black tier — by invitation only
If you don't earn the requisite number of Rewards Points over the relevant Review Period, your membership tier may be re-graded accordingly. SkyCity will notify you in writing after the relevant Review Period if you have been re-graded to a higher or lower tier. We generally won't contact you if you remain in the same tier.
Yes you can (and vice versa). To earn Rewards Points, simply present your SHOW by SkyCity Rewards card when you play Gaming Machines or Table Games, or when making a purchase at participating outlets, at SkyCity Hamilton or SkyCity Queenstown. To redeem your Rewards Points, present your card to the cashier at the participating outlet.
Please note that the rewards offered at each SkyCity property in New Zealand differ depending on the facilities available at each site. Enquire at a SHOW by SkyCity Guest Services Desk to find out what's available. Your SHOW by SkyCity Player card can be used to play at any SkyCity Casino in NZ.
It's easy to update your details. Simply visit the Guest Services Desk at SkyCity on your next visit, together with your SHOW by SkyCity card, and our friendly staff can update your details. Please note that valid photo ID may also be required. You can check your account details at any time via the SkyCity app or online at showbyskycity.co.nz.
Yes. Simply take a valid form of photo ID to the SHOW by SkyCity Guest Services Desk at SkyCity on your next visit and our friendly staff will issue you a replacement card. Please note that we do not mail cards to members.
No. Membership is personal to an individual member and is not transferable, so only the member named on a SHOW by SkyCity card can use that card.
There are various ways to stay up to date with the latest SkyCity Auckland offers and promotions:
- Visit our What's On page.
- Log in to showbyskycity.co.nz online or via the free SkyCity app (iOS or Android).
- Get details of our latest offers sent directly to your inbox.
If you don't have enough Rewards Points, you can use a combination of Rewards Points and money. You can redeem Rewards Points for food and beverages at participating SkyCity Auckland outlets, or for accommodation at SkyCity Hotel, The Grand by SkyCity or Horizon by SkyCity.
Rewards Points are valid for six months from the date of accrual. Rewards Points not redeemed within six months from accrual will expire.
You must be aged 20 years or older to enter the Gaming areas at SkyCity. The below forms of physical identification are accepted:
Current passport
Current NZ or AU driver's licence
Current NZ firearms licence
Current overseas national identity card (with signature or biometric data i.e. fingerprint)
Don't have any of the above? See other acceptable identification options here.