Updated as at 5 October 2020. Updates will be made as we receive advice from the New Zealand Ministry of Health.
Is the Sky Tower open?
Yes, the Sky Tower is open at Alert Level 1.
I had previously purchased a Sky Tower ticket; can I still use it?
Yes, Sky Tower tickets are redeemable for up to 6 months from the purchase date. Of course, with the extenuating circumstances, we’re happy to work with you if you have any further questions around this. Please email firstname.lastname@example.org.
I made a reservation through a third-party websites or travel agency, what should I do?
Please check the cancellation policy with your booking agent as cancellations should be made through the third-party website or travel agencies. Customers are required to contact the website or travel booking agent directly.
What is the Sky Tower doing to be safe during Alert Levels?
Sky Tower customers are invited to register via the QR code at our Ticketing counter, following guidance from the Ministry of Health. Extra cleaning regimes have been implemented and sanitiser is available for all customers, for further peace of mind. Please refer to signage and if in doubt, speak to a member of staff.
Is the car park open?
The SkyCity main site car park is open in Alert Level 1.
All other enquiries?
Please contact our customer contact centre from 9am-5pm (NZT) daily by email email@example.com or call on +64 9 363 6000.