Updated as at 28 August 2020. Updates will be made as we receive advice from the New Zealand Ministry of Health.
Is the Sky Tower open?
Yes, the Sky Tower will be in Alert Level 2 however the Sky Deck (Level 60) will remain closed to ensure the safety of our customers and staff. When visiting the Sky Tower in Alert Level 2, you’ll be able to visit the Main Observation Level (Level 51), Sky Café (Level 50) and the Gift Shop (Ground Floor).
I had previously purchased a Sky Tower ticket; can I still use it?
Yes, Sky Tower tickets are redeemable for up to 6 months from the purchase date. Of course, with the extenuating circumstances, we’re happy to work with you if you have any further questions around this. Please email firstname.lastname@example.org.
I made a reservation through a third-party websites or travel agency, what should I do?
Please check the cancellation policy with your booking agent as cancellations should be made through the third-party website or travel agencies. Customers are required to contact the website or travel booking agent directly.
What is the Sky Tower doing to be safe during Alert Levels?
Social-distancing will be enforced and it is compulsory for all Sky Tower customers to complete the visitor registration form at our Ticketing counter, following guidance from the Ministry of Health. Some areas and restaurants/bars may remain closed to ensure the safety of our customers and staff. Please refer to signage and if in doubt, speak to a member of staff.
Is there a limit of people allowed in one lift at a time?
Yes, there is a limit of 4 persons per lift. For families, there is a limit of up to 7 persons per lift.
Is the car park open?
The SkyCity main site car park is open in Alert Level 2.
All other enquiries?
Please contact our customer contact centre from 9am-5pm (NZT) daily by email email@example.com or call on +64 9 363 6000.