Updated as at 14 April 2022. Updates will be made as we receive advice from the New Zealand Ministry of Health.

Is SkyCity Auckland open?

SkyCity is open under the current traffic light level of the COVID-19 Protection Framework.

Has SkyCity been used as an isolation facility?

No.

Is SkyCity keeping safety measures in place?

Yes. Guest and staff safety remain paramount and safety measures continue to be in place.

  • Customers and staff will need to continue wearing masks wearing in all our venues, as per Government advice;
  • We will continue to observe distancing measures
  • We will also continue a policy of being seated when eating and drinking.
  • Our rigorous and enhanced cleaning programme will continue as before, and our sanitization stations with freely available hand gel and wipes will remain in place across all venues.

What happens if I get sick during my stay?

Any guest who becomes unwell during their stay must contact the Duty Manager of the Hotel who will inform a SkyCity Health and Safety Manager. Following departure, the room will be isolated and undergo a deep clean by staff wearing full PPE. In the event of an Emergency Evacuation before the sick guests’ departure, the guest is required to wear a mask and gloves on exiting and will relocate to a secondary Emergency Evacuation point.

Can I cancel my hotel booking?

Yes. Please refer to your individual booking confirmation and which cancellation policy applies to your booking. If you have any queries please contact our customer contact centre daily by email enquiries@skycity.co.nz or call on +64 9 363 6000.

Lost property/All other enquiries?

Please contact our customer contact centre daily by email enquiries@skycity.co.nz or call on +64 9 363 6000.

For further detail on the Coronavirus (COVID-19), visit the NZ Ministry of Health or World Health Organisation