Welcome, below you will find the most up to date FAQs and what Health & Safety measures we have in place at our hotels so you know what to expect when you stay with us during Alert Level 2.

The safety of our guests and team has always been paramount. See what health and safety preventative measures we've put in place here.

Are the hotels open?

Yes, SkyCity Hotel and The Grand by SkyCity are both open. Some areas and restaurants/bars at SkyCity Auckland may remain closed to ensure the safety of our guests and staff.

Are your restaurants open?

Some restaurants at SkyCity will be open during Alert Level 2. Please refer here for more information or contact the restaurant directly via phone or email.

Can I cancel my hotel booking?

Yes, you can refer to the cancellation policy here.

When can I book?

Hotel bookings are now open.

Book SkyCity Hotel

Book The Grand by SkyCity

Is the car park open?

The SkyCity main site car park will open in Alert Level 2, please find more information here.

Is the pool and gym open?

Yes all our facilities are open and guests are reminded to observe social distancing at all times.

More information

For further detail on the Coronavirus (COVID-19), visit the NZ Ministry of Health or World Health Organisation

Updated as at 28 May 2020. Updates will be made as we receive advice from the New Zealand Ministry of Health.