Updated as at 31 August 2020. Updates will be made as we receive advice from the New Zealand Ministry of Health.
When will you open?
SkyCity Auckland precinct including hotels, the Sky Tower, some restaurants and bars and, the Casino are open during COVID-19 Alert Level 2. Social distancing, contact tracing and all other mandatory measurements will be in place as per the government requirements.
If you are arriving with us, your stay will look a bit different at Alert Level 2:
We have put short term changes in place to ensure the safety of our guests and teams while ensuring your experience is still extraordinary.
SkyCity Auckland precinct update under Alert Level 2:
- SkyCity Auckland is open.
- The Casino, Sky Tower and food and beverage venues are open, but many have limited or changed opening hours. Please click here for details.
- SkyCity car park is open.
When can I book?
The Grand by SkyCity and SkyCity Hotel are open for bookings, please contact us directly on 0800 SKYCITY (0800 759 2489), or email email@example.com.
Has SkyCity been used as a managed isolation and quarantine facility?
No, The Grand by SkyCity and SkyCity Hotel have not been used as part of the government accommodation COVID-19 scheme.
The Grand by SkyCity remained open at COVID-19 Alert Level 3 for customers needing to travel for essential reasons.
The Auckland precinct including the restaurants, bars, SkyCity Hotel, Sky Tower and Casino were closed during Alert Level 3.
Can I use the pool and gym facilities?
Yes, the gym and pool areas will be open. Please observe social distancing in these areas.
- Gym equipment will be spaced out where possible and alternate gym machines will be switched off.
- Gyms and pool to be monitored to ensure these areas are not at capacity.
Can I cancel my hotel booking?
Yes, you can cancel your booking, and reservations made for stays until 30 August 2020 (please refer to cancellation policy below).
Lost property/All other enquiries?
Please contact our customer contact centre from 9am-5pm (NZT) daily by email firstname.lastname@example.org or call on +64 9 363 6000 or 0800 SKYCITY (0800 759 2489).
SKYCITY HOTELS GROUP CANCELLATION POLICY (COVID-19)
Updated 28 August 2020
Following the extension of COVID-19 Alert Level 2, as part of our efforts to manage the effect of COVID-19, we've revised certain cancellation provisions relating to reservations at SkyCity Hotel and The Grand by SkyCity:
Reservations made for stays from 12 August 2020 to 30 August 2020
All prepaid and/or non-refundable reservations for stays at SkyCity Hotel or The Grand by SkyCity with a check in date between 12 August 2020 and 30 August 2020 will, notwithstanding the cancellation policy in place at the time of booking, be entitled to receive a full refund in due course.
Please fill out the form here if you require a refund and we will be in touch with you in due course.
Reservations made through SkyCity directly for stays after 30 August 2020
SkyCity Hotel’s Group standard cancellation policy will apply to all reservations at SkyCity Hotel or The Grand by SkyCity for stays after 30 August 2020. Any pre-paid reservations will not be refundable in the event of cancellation and SkyCity Hotel’s Group recommends future bookings for 2020 are made using a flexi or refundable rate.
Reservations made through third-party websites
Please check the cancellation policy with your booking agent as cancellations should be made through the third-party website. Guests are required to contact the website booking agent directly.
All other reservations
All reservations not specifically referred to above will be subject to the cancellation policy applicable at the time of booking.