Updated as at 12 March 2021. Updates will be made as we receive advice from the New Zealand Ministry of Health.

Are you open?


SkyCity Auckland precinct including hotels, the Sky Tower, restaurants and bars, and the Casino are open during COVID-19 Alert Level 1.

SkyCity remains committed to keeping robust health and safety standards to manage the risks associated with COVID-19 and encourages customers to keep track of where they have been using the Government's NZ COVID Tracer app.

When can I book?

The Grand by SkyCity and SkyCity Hotel are open for bookings, please contact us directly on 0800 SKYCITY (0800 759 2489), or email hotelreservations@skycity.co.nz.

Has SkyCity been used as a managed isolation and quarantine facility?


Can I use the pool and gym facilities?

Yes, the gym and pool areas are open.

Can I cancel my hotel booking?

Please refer to cancellation policy below.

Lost property/All other enquiries?

Please contact our customer contact centre from 9am-5pm (NZT) daily by email enquiries@skycity.co.nz or call on +64 9 363 6000 or 0800 SKYCITY (0800 759 2489).