Updated as at 5 October 2020. Updates will be made as we receive advice from the New Zealand Ministry of Health.
SkyCity Auckland precinct update under Alert Level 1:
- SkyCity Auckland is open.
- The Casino, Sky Tower and food and beverage venues are open, but many have limited or changed opening hours.
- SkyCity car park is open.
When can I book?
The Grand by SkyCity and SkyCity Hotel are open for bookings, please contact us directly on 0800 SKYCITY (0800 759 2489), or email firstname.lastname@example.org.
Has SkyCity been used as a managed isolation and quarantine facility?
No, The Grand by SkyCity and SkyCity Hotel have not been used as part of the government accommodation COVID-19 scheme.
The Grand by SkyCity remained open at COVID-19 Alert Level 3 for customers needing to travel for essential reasons.
The Auckland precinct including the restaurants, bars, SkyCity Hotel, Sky Tower and Casino were closed during Alert Level 3.
Can I use the pool and gym facilities?
Yes, the gym and pool areas are open. Please continue to observe social distancing in these areas.
Lost property/All other enquiries?
Please contact our customer contact centre from 9am-5pm (NZT) daily by email email@example.com or call on +64 9 363 6000 or 0800 SKYCITY (0800 759 2489).