Updated as at 5 October 2020. Updates will be made as we receive advice from the New Zealand Ministry of Health.

SkyCity Auckland precinct update under Alert Level 1:

When can I book?

The Grand by SkyCity and SkyCity Hotel are open for bookings, please contact us directly on 0800 SKYCITY (0800 759 2489), or email hotelreservations@skycity.co.nz.

Has SkyCity been used as a managed isolation and quarantine facility?

No, The Grand by SkyCity and SkyCity Hotel have not been used as part of the government accommodation COVID-19 scheme.

The Grand by SkyCity remained open at COVID-19 Alert Level 3 for customers needing to travel for essential reasons.

The Auckland precinct including the restaurants, bars, SkyCity Hotel, Sky Tower and Casino were closed during Alert Level 3.

Can I use the pool and gym facilities?

Yes, the gym and pool areas are open. Please continue to observe social distancing in these areas.

Lost property/All other enquiries?

Please contact our customer contact centre from 9am-5pm (NZT) daily by email enquiries@skycity.co.nz or call on +64 9 363 6000 or 0800 SKYCITY (0800 759 2489).

More information

For further detail on the Coronavirus (COVID-19), visit the NZ Ministry of Health or World Health Organisation