Updated as at 12 October 2021. Updates will be made as we receive advice from the New Zealand Ministry of Health.
Is SkyCity Auckland open?
Following the announcement from the New Zealand Government and to limit the spread of COVID-19, SkyCity Auckland precinct including the Sky Tower, restaurants, bars, hotels and the Casino are closed at Alert Level 3.
Are the hotels open?
When can I book?
We are not taking any new bookings for stays during Alert Level 3. We will welcome bookings for stays from Level 2 onwards.
If you have any queries, please contact us directly on 0800 SKYCITY (0800 759 2489), or email firstname.lastname@example.org.
Has SkyCity been used as an isolation facility?
Can I cancel my hotel booking?
Yes, you can (refer to cancellation policy below).
Lost property/All other enquiries?
Please contact our customer contact centre daily by email email@example.com or call on +64 9 363 6000.
SKYCITY HOTELS GROUP CANCELLATION POLICY (COVID-19)
Updated 12 October 2021
Following the announcement to move to COVID-19 Alert Level 3, and as part of our efforts to manage the effects of COVID-19, we’ve revised certain cancellation provisions relating to reservations at SkyCity Hotel and The Grand by SkyCity:
Reservations made for stays from 17 August 2021 up to and including 2 November 2021
All prepaid and/or non-refundable reservations for stays at SkyCity Hotel or The Grand by SkyCity with a check in date from 17 August and including 2 November 2021 will, notwithstanding the cancellation policy in place at the time of booking, be entitled to receive a full refund in due course.
Reservations made through third-party websites
Please check the cancellation policy with your booking agent as cancellations should be made through the third-party website. Guests are required to contact the website booking agent directly.
All other reservations
All reservations not specifically referred to above will be subject to the cancellation policy applicable at the time of booking.