Updated as at 28 February 2021. Updates will be made as we receive advice from the New Zealand Ministry of Health.
Is SkyCity Auckland open?
SkyCity Auckland precinct including the Sky Tower, restaurants and bars and, the Casino are closed at Alert Level 3.
Are the hotels open?
Yes, SkyCity Hotel and The Grand by SkyCity will remain open for guests and the car park remains open.
Social-distancing, contact tracing and all other mandatory measurements will be in place as per the government requirements.
If you are arriving with us, your stay will look a bit different at Alert Level 3:
We have put short term changes in place to ensure the safety of our guests and teams while ensuring your experience is still extraordinary. On check-in, you will receive an information pack with detailed information about your stay during this time. Please note the gym, pool, spa and sauna will not be available for guest use.
SkyCity Auckland precinct update under Alert Level 3:
- All SkyCity Auckland food and beverage venues, Casino and Sky Tower are closed.
- In-room dining is available for breakfast, lunch and dinner from a limited menu for hotel guests.
Can I use the pool and gym facilities?
- No, these areas are closed until further notice.
Is the car park open?
When can I book?
Bookings for The Grand by SkyCity and SkyCity Hotel are open, please contact us directly on 0800 SKYCITY (0800 759 2489), or email firstname.lastname@example.org.
Has SkyCity been used as a managed isolation and quarantine facility?
Can I cancel my hotel booking?
Please refer to cancellation policy below.
Lost property/All other enquiries?
Please contact our customer contact centre from 9am-5pm (NZT) daily by email email@example.com or call on +64 9 363 6000 or 0800 SKYCITY (0800 759 2489).
SKYCITY HOTELS GROUP CANCELLATION POLICY (COVID-19)
Updated 28 Feb 2021
Following the announcement to the move to COVID-19 Alert Level 3, as part of our efforts to manage the effect of COVID-19, we’ve revised certain cancellation provisions relating to reservations at SkyCity Hotel and The Grand by SkyCity:
Reservations made for stays from 28 February 2021 to 6 March 2021.
All prepaid and/or non-refundable reservations for stays at SkyCity Hotel or The Grand by SkyCity with a check in date between 28 February 2021 and 6 March 2021 will, notwithstanding the cancellation policy in place at the time of booking, be entitled to receive a full refund in due course.
Reservations made through SkyCity directly for stays after 6 March 2021.
SkyCity Hotel's Group standard cancellation policy will apply to all reservations at SkyCity Hotel or The Grand by SkyCity for stays after 6 March 2021. Any pre-paid reservations will not be refundable in the event of cancellation and SkyCity Hotel’s Group recommends future bookings for 2021 are made using a flexi or refundable rate.
Reservations made through third-party websites
Please check the cancellation policy with your booking agent as cancellations should be made through the third-party website. Guests are required to contact the website booking agent directly.
All other reservations
All reservations not specifically referred to above will be subject to the cancellation policy applicable at the time of booking.