SkyCity Auckland casino closure
09 September - 13 September
SkyCity Auckland casino will temporarily close for a five-day period from Monday 9 September to Friday 13 September 2024 (inclusive) after failing to meet our host responsibility obligations in respect of the detection of incidents of continuous play by a former customer.
These obligations govern how we look after our customers to minimise and prevent gambling-related harm.
We fully accept and apologise for these failures, and we are rightly being held to account by our regulator.
What is closing?
SkyCity Auckland casino is temporarily closing for five days.
This includes all gaming areas, and food and beverage outlets within those areas, including BLACK, Baccarat Room, EIGHT, Flare, Food Republic, PLATINUM on 1 and PLATINUM on 3.
What dates will SkyCity Auckland Casino be closing?
From 12.00am on Monday 9 September (midnight, Sunday 8 September) – midnight on Friday 13 September 2024.
What will remain open during the SkyCity Auckland Casino closure?
Restaurants and bars outside of the casino’s gaming area will all remain open. These include Andy’s Burgers & Bar, MASU by Nic Watt, Huami, Metita, Cassia, Federal Delicatessen, Depot, Orbit, The Grill, Fortuna and SkyBar.
All SkyCity’s hotels, the Sky Tower, East Day Spa, All Blacks Experience, Weta Workshop Unleashed, SkyWalk, SkyJump and the car park remain open.
Does the closure apply to SkyCity Adelaide, SkyCity Hamilton, and SkyCity Queenstown?
No, the closure applies to only the gambling area of SkyCity Auckland casino.
What about my Premier Rewards benefits and offers?
For all Premier Rewards members, tier status reviews will be paused, and your membership status will remain unchanged during this time.
For any Premier Points, Premier Bonus Dollars, car park credits or other vouchers that expire during this period, these will be honoured for a period of time at least equal to the length of the closure after reopening.
What if I need a replacement Premier Rewards card?
You can collect a replacement card from a temporary Premier Rewards counter located in the lobby of the SkyCity Hotel from 6.45am to 11.15pm daily from Monday 9 to Friday 13 September.
I have further questions?
Click here for FAQs
Please refer any further questions to enquiries@skycity.co.nz