SkyCare Breaks

SkyCare is our commitment to caring for and supporting our customers and communities. It’s how we approach our Host Responsibilities to prevent and minimise gambling related harm.

SkyCare Breaks

skycity-skycare-logo-hero.png

To provide a safer gaming experience, we have introduced SkyCare Breaks — scheduled pauses in play — which allow you to enjoy a break while visiting SkyCity Auckland Casino.

How they work

  • A 30-minute continuous break after 5 hours of play

  • A 6-hour continuous break after 10 hours of play

  • A break until the next gaming week starts, after playing for a total of 36 hours from the beginning of a gaming week (gaming weeks start at 7am every Monday)

Electronic Gaming Machines and Automated Table Games

Our EGMs and ATGs will notify you when SkyCare Breaks are approaching. After the appropriate break has been completed, you will be able to continue playing. You can view your play time for a session, day or week by pressing the ‘check limits’ icon then the ‘SkyCare Breaks’ icon found on any EGM or ATG. You can also visit our SHOW by SkyCity Sign Up Kiosks to view your play time and see the breaks taken or remaining break time needed.

Table Games

A SkyCity team member may come to talk to you before your break is due. You will be reminded of how long you can play until you have to stop to enjoy your break. Visit our SHOW by SkyCity Sign Up Kiosks to view your play time and see breaks taken or remaining break time.

Want to set your own limits? Visit the Pre-Commitment page.

Long stay rules apply: A customer may stay in the gaming areas for up to 12 hours within any 18-hour period, regardless of whether they are actively gaming.