As part of our commitment to providing a safer gaming experience, we monitor how long customers are present in our Casino.
Continuous Presence
The maximum time a customer may remain in our Casino without taking a continuous 6-hour break is a total of 12 hours within an 18-hour period.
If a customer exceeds being present for more than 12 hours in our Casino, they will be politely asked to leave for a continuous 6-hour break.
Once the customer has had an uninterrupted 6-hour break, their presence timer will restart at zero.
For more information
If you would like to learn more about what SkyCity does to ensure our guests enjoy a safer and responsible gaming experience, including information about our SkyCare breaks (scheduled pauses in play) see our Host Responsibility Programme. Or, if you would like more information please contact us:
Phone: 0800 SKYCITY (0800 759 2489)