Service of Alcohol
The SkyCity responsible service of alcohol programme is designed to ensure guests enjoy an environment that is safe, responsible, and regulated.
Key components
- SkyCity provides alcoholic beverages in a responsible manner, including monitoring and control of alcohol consumption
- All relevant employees complete responsible service of alcohol training prior to serving alcohol
- All SkyCity employees receive an overview of the responsible service of alcohol policy during induction
- Intoxicated patrons are excluded from entering the premises
- Any patron may be asked for verification of identity and proof of age before being served alcohol
- Staff intervene to prevent possible problems from excessive alcohol consumption
- No person who appears intoxicated will be served alcohol, allowed to gamble, or allowed to remain on the premises
- At all times when liquor is being sold, a manager holding a current Manager’s Certificate under the Sale and Supply of Alcohol Act 2012 is on duty
- Guests may not bring alcoholic beverages onto the premises where beverage service is provided, unless prior approval has been given
Why we can’t serve you
Please don’t be offended if we slow down or stop serving you alcohol, or ask you to stop gaming. SkyCity has a company-wide commitment to the Responsible Service of Alcohol and important obligations under the Sale of Liquor and Gambling Acts. Customer well-being and safety is our top priority.
- We have a wide range of food, low-alcohol and non-alcoholic drinks available 24/7
- We slow down the service of alcohol to people who appear to be becoming intoxicated
- People who appear intoxicated are not permitted to game, be served alcohol, or remain on the premises
- We help guests access safe transport options when needed
For assistance please ask to see the Security Shift Manager or Duty Bar Manager.
Download our responsible service of alcohol brochure (English, PDF).