SkyCity Casino
Monthly Gaming Statements
These personalised Monthly Gaming Statements will give you a clear, convenient snapshot of your recent gaming activity, making it easier to keep track of your play and give you the insights you need to make informed choices about your gaming.
The Statement will show a detailed breakdown of your gaming activity including sessions and spend.
How does it work?
Each month you have gaming activity recorded on your SHOW by SkyCity or Premier Rewards account, a Monthly Gaming Statement will be generated on the second day of the month following.
You will receive a notification via email or SMS once your monthly statement is ready to view.
You can then log in to the SHOW by SkyCity portal below to view your statement online.
Can I stop receiving these notifications?
These notifications are service-related communications, not marketing or promotional messages, and cannot be opted out of. You can update your contact details at any time by visiting us in person at a SHOW by SkyCity desk with your card and valid ID.
Frequently Asked Questions
Only in months where gaming activity was recorded on your SHOW by SkyCity or Premier Rewards account.
If you have gaming activity recorded on your SHOW by SkyCity or Premier Rewards account in the month prior, a statement will be generated on the second day of the month following. You can then visit the SHOW by SkyCity portal to review your statement online. Your account will store a rolling minimum of three months' worth of statements at any time.
New Zealand resident customers will receive a notification advising when your Monthly Gaming Statement is ready to view. Notifications will be sent to the email address or mobile number linked to your SHOW by SkyCity or Premier Rewards account. You may receive this notification via email or SMS.
These notifications are service-related communications, not marketing or promotional messages, and cannot be opted out of. You can update your contact details at any time by visiting us in person at a SHOW by SkyCity desk with your card and valid ID.
Your Monthly Gaming Statement is designed to make it easy to understand the gaming activity recorded for you. On the last page of your statement, you'll find simple explanations of terms shown in the statement table. All amounts shown are in New Zealand dollars (NZD) unless stated otherwise.
SkyCity is committed to protecting your personal information in accordance with its Privacy Policy and all applicable legal and regulatory requirements. Your gaming information is managed under this policy.
Your SHOW by SkyCity account is governed by the SHOW by SkyCity Programme Terms & Conditions, which may be updated from time to time.
Yes. Your Monthly Gaming Statement contains personal information intended solely for you. You will be required to log into the SHOW by SkyCity portal to view any statement and we encourage you to keep it secure.
If you believe there has been unauthorised access or something does not look correct, please contact the SkyCity team for assistance.
SkyCity Customer Support
Phone: 0800 SkyCity (0800 759 2489)
Email: enquiries@skycity.co.nz
If you need confidential help or advice:
Gambling Helpline (New Zealand)
Free and available 24 hours a day, 7 days a week
0800 654 655