Frequently Asked Questions

Updated as at 8 October 2020. Updates will be made as we receive advice from the New Zealand Ministry of Health. 

When will you be open?

At Alert Level 1, our Casino, the majority of our restaurants and our Sky Tower will all operate as usual. Please see below for restaurant opening dates. Please note, details below may change, refer to individual restaurant webpage or social media for the most up to date information.

What Health and safety measures do you have in place for restaurants?

Entry signage displaying conditions of entry, including a QR code to display controls, is in place site wide. The restaurants Duty manager or Host will monitor entry and allocate a physical distancing monitor if required, where guests are not physical distancing. Restaurant capacity has been restricted to no more than 100 people, with table spacing applied to ensure social distancing of 1 metre between chairs.

Will you be taking any walk-in bookings?

Yes, some walk-in bookings may be available, however we would prefer online bookings to ensure that you get a reservation (due table limitations with social distancing of 1 metre between chairs).

Can I still pay with cash?

Yes, however we are trying to encourage contactless payments when possible.

Will the full menu be available in-restaurant?

This will be on a restaurant by restaurant basis. Please visit the individual restaurants webpage for full menu offering.

Is the car park open?

The SkyCity main site car park will open in Alert Level 2.

All other enquiries?

Please contact our customer contact centre from 9am-5pm (NZT) daily by email enquiries@skycity.co.nz or call on +64 9 363 6000.